Delivery

Shipping Policy

At Kavoo, we are committed to offering you a smooth shopping experience—from the moment you place your order until your products arrive safely at your door. Please review our shipping policy, designed to ensure your items reach you securely and on time, wherever you are.

1. Processing Times

  • All orders are prepared and shipped within 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Zones & Fees

We currently ship to the following destinations:

  • France: Standard delivery within 2–7 business days.

  • DOM-TOM: Standard delivery within 2–7 business days.

  • Europe: Delivery time varies by destination, usually between 3–8 business days.

  • International: Delivery time varies by destination, usually between 7–15 business days.
    For more details on international delivery times and fees, please contact our customer service team.

⚠️ Please note: Delivery times are estimates and may vary depending on the socio-economic situation in the destination country.

Shipping fees are calculated based on the weight of your order and the delivery address. Final costs will be displayed at checkout.

You will receive a confirmation email with a tracking number once your order has been shipped.

3. Order Tracking

As soon as your order is shipped, you will receive an email containing:

  • Your tracking number.

  • A link to track your package in real-time.

You can also track your order directly through your customer account on our website.

4. Delivery Issues

If you encounter any issues with your delivery, please follow these steps:

  • Delayed delivery: Contact us if your package has not arrived within the estimated timeframe.

  • Damaged or lost package: Notify us immediately (within 48 hours of receipt) and provide proof (such as photos of the damaged package).

5. Incorrect Address

Please ensure your delivery address is accurate when placing an order. If an incorrect address is provided:

  • Re-shipping costs will be at your expense.

6. Support

For any questions or special requests regarding shipping, please contact our customer service team:

📧 Email: contact@kavoo.fr

We will do our best to ensure your shipping experience is smooth, reliable, and worry-free.

Thank you for trusting us with your purchases!

The Kavoo Team